FAQ
How do I track my order?
Once you place an order online, you will be able to view the details of your purchase, track its preparation, and see shipping updates in the My Account area.
What payment methods do you accept?
Habitat accepts the following payment methods for online purchases:
• All major credit cards (shown at checkout)
• PayPal: If you don't have an account yet, you can create one when you shop.
• Apple Pay, Google Pay, Samsung Pay
Please note that your billing address must match the address on your credit card statement.
Shipping FAQ (US only)
We ship via USPS and UPS. We offer expedited and standard shipping, but we are not responsible for any changes and delays caused by shipping services (such as holiday shipping and weather).
Once the label is created, we will no longer provide shipping changes.
Shipping FAQ (International)
We ship via USPS and UPS. We offer expedited and standard shipping, but we are not responsible for any changes and delays caused by the shipping service (such as holiday shipping and weather).
Do you pay international customs duties, taxes, or fees?
We do not pay any international customs duties, taxes, or fees. All costs are the responsibility of the customer. Please refer to your local laws and procedures. We will not cooperate with any attempts to falsify customs documents.
Hey, my stuff hasn't arrived yet!
Always check the tracking information for where your package is. If it hasn't been shipped yet, we'll get to it soon! If it's labeled, get to it soon too.
If it has already left our facility, then most of the time it depends on the shipping company. Remember that many people order during Christmas and weather conditions during Christmas may not be safe for them. Those hard working people will have their hands full.
Oops! Something went wrong with my item
What if there is a problem with my order?
If there is a problem with your order, please email Support@AbigailJones.shop and let us know the following:
Your order number
Example: Order number 12345
Specific issue with your order
Example: Missing item/Damaged product/Wrong size, color.
“I ordered a blue Protobean, but received a red one instead.”